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Customer Service Popup

HERE TO HELP

Have a question? Send us a message on the Contact Us page or give us a call:

Customer Service

Phone: (517) 797-4669

Hours:
Mon-Thr: 8:30am - 8:00pm
Fri: 8:30am - 6:00pm
Sat & Sun: Closed

SHIPPING

Shipping is calculated based on the order destination with options for cheapest, fastest, and best value delivery.

PAYMENTS
We accept the following payment methods:

Credit Card: Visa, MasterCard, Discover, & American Express

Shop Pay, Apple Pay, Google Pay & PayPal - Streamline your checkout without having to enter your credit card details.

RETURN POLICY

Items are eligible for return within 30 days. Limited restrictions apply.

Initiate a return here: Returns & Exchanges

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HERE TO HELP

Have a question? Send us a message on the Contact Us page or give us a call:

Customer Service

Phone: (517) 797-4669

Hours:
Mon-Thr: 8:30am - 8:00pm
Fri: 8:30am - 6:00pm
Sat & Sun: Closed

SHIPPING

Shipping is calculated based on the order destination with options for cheapest, fastest, and best value delivery.

PAYMENTS
We accept the following payment methods:

Credit Card: Visa, MasterCard, Discover, & American Express

Shop Pay, Apple Pay, Google Pay & PayPal - Streamline your checkout without having to enter your credit card details.

RETURN POLICY

Items are eligible for return within 30 days. Limited restrictions apply.

Initiate a return here: Returns & Exchanges

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Delivery, Returns & Exchanges

Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and an original receipt or order confirmation is required.

How to Return

  • Start your return here: Official Store Return Page
  • As you are submitting your return, you will receive a return shipping label, as well as instructions on how and where to send your package.
  • If you have questions, please email shop@hillsdale.edu or call 1.517.797.4669

Items Not Eligible for Returns or Cancellations

  • Items without an original receipt or gift receipt.
  • Items damaged through normal wear and tear.
  • Final sale items.

You can always contact us for any return question at shop@hillsdale.edu.

Damages and Issues

Please inspect your order as soon as you receive it, and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Drop Us A Line

We’re happy to answer any questions you have. Just send us a message in the form below and one of our staff members will get back to you shortly.

Thanks for contacting us. We'll get back to you as soon as possible.

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