FAQ
Ordering
Orders & Returns
How do I check the status of my order?
If you have an account, you can check the status of your order(s) by logging into your account on the store website and viewing your order history. Tracking numbers are viewable in your order history once your order has shipped. You will also receive a shipping confirmation via email on the day your order is shipped. The confirmation will include tracking information and order details.
If you do not have an account, check your email for a shipping confirmation. It includes your order tracking information and purchase details.
For additional assistance, customers are encouraged to contact customer service directly:
Email: shop@hillsdale.edu
Phone: (517) 797-4669
Phone Hours:
Monday - Thursday: 8:30am - 8:00pm
Friday: 8:30am - 6:00pm
Saturday & Sunday: Closed
Can I return or exchange an item?
Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order. An original receipt or order confirmation is required.
How to Initiate a Return
Start here: Official Store Returns & Exchanges
Questions: Email (shop@hillsdale.edu) or call Customer Service at
(517) 797-4669 with your order number and reason for return.
Items Not Eligible for Returns or Cancellations
- Items without an original receipt, order confirmation, or gift receipt
- Final sale items
- Items damaged through normal wear and tear
How can I change or cancel my order?
To change or cancel your order, contact Customer Service at (517) 797-4669.
Please note, orders cannot be canceled once they are shipped. You will need to initiate the return process in order to refund your purchase. We cannot accept changes or cancellations on some items (see above: Items Not Eligible for Returns or Cancellations).
Shipping and Delivery
Shipping Options & Charges
What shipping options are available?
Our products are delivered by Front Door Parcel Delivery to your shipping address. Available couriers include: USPS, UPS, and FedEx.
Please note: It’s taking longer than usual to get orders to customers. But don’t worry—the estimated delivery date provided at checkout reflects any known delays. Thank you for your patience.
How do you calculate shipping and processing charges?
Shipping and processing charges are based on the total weight and dimensions of the merchandise. Many couriers will charge for shipments based on volumetric weight as opposed to the dead weight or actual weight of a product. Hillsdale College partners with Easyship to automatically compute volumetric shipping costs and offer you the fastest, cheapest, and best value shipping available.
For further assistance please call (517) 797-4669 or send an email to: shop@hillsdale.edu
Can I ship to a P.O. Box?
We can ship most items to a P.O. Box.
Can I ship to foreign countries?
Yes. Through our partnership with Easyship, we are able to provide some international shopping options.
Can I ship items to multiple addresses?
Hillsdale College does not offer shipping to multiple addresses at this time.
Payment Methods
What payment methods are available?
You can choose to pay with a Credit Card (Visa, MasterCard, American Express or Discover), Shop Pay, Apple Pay*, or Google Pay*.
**Your web browser and device affects the availability of Apple Pay or Google Pay. You need to be using one of the following supported browsers and/or devices on desktop or mobile.
Browsers
For Apple Pay: Safari on iOS 12.1 or MacOS 10.14.1
For Google Pay: Google Chrome, Mozilla Firefox, UCWeb UC Browser
Devices
For Apple Pay: iPhone (SE, 6, 6Plus, or newer), iPad (Pro, Air 2, mini 3, or newer), Apple Watch, MacBook Pro with Touch ID, Any Mac model (2012 or newer) plus an Apple Pay-enabled iPhone or Apple Watch
For Google Pay: Not Applicable
Online Security
Is my credit card information secure?
Yes. Hillsdale’s store is powered by Shopify which is compliant with all six PCI standard categories: Maintain a Secure Network | Protect Cardholder Data | Maintain a Vulnerability Management Program | Implement Strong Access Control Measures | Regularly Monitor and Test Networks | Maintain an Information Security Policy
What is PCI?
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. If you want to sell online and accept payments from Visa, Mastercard, American Express, or Discover, your software and hosting needs to be PCI compliant.
Shopify’s statement on PCI compliance:
“Shopify is certified Level 1 PCI DSS compliant. We are very serious about securely hosting your store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and ecommerce hosting secure.”
Will Hillsdale College sell or rent my information to other companies?
Hillsdale College does not sell or rent consumer information to other companies. We only communicate with store customers if you opt-in to news and updates. If you no longer wish to receive communications, please let us know by calling Customer Service at (517) 797-4669 or email to shop@hillsdale.edu.
How do I update my account information?
Basic address changes can be made by logging into your account, visiting My Account and clicking View/Edit Account Details.
If you'd like to update or change your email address, email marketing preferences, or disable your account please contact us directly at (517) 797-4669 or via email: shop@hillsdale.edu.
Please note, these requests may take up to 6-8 weeks to be effective, particularly if we're removing your name from postal mailings.
